Refund policy

At Cocomaarie, we take great pride in the craftsmanship and quality of every piece we create. Each garment is designed with care and intention to offer timeless wearability, comfort, and refinement.

If for any reason you are not completely satisfied with your purchase, you may return your item within 14 days of receipt, subject to the following terms and conditions. To start a return, you can contact us at cocomaariertw@cocomaarie.com. Please note that returns will need to be sent to the following address provided after return has been initiated. .

1. Eligibility for Returns

1.1. Items must be returned in their original condition — unworn, unwashed, and with all original tags, labels, and packaging intact.
Returns will not be accepted if the item shows any signs of wear, including makeup stains, deodorant marks, fragrance, or alterations.

1.2. Items marked as “Non-Returnable” (including accessories, turbans, and custom orders) are not eligible for return.

1.3. For faulty or damaged items, please contact us at cocomaariertw@gmail.com within 48 hours of delivery, providing your order number and clear photographs of the issue. An item is classified as faulty if it arrives damaged or develops a fault within 3 months of purchase (not as a result of wear and tear)

1.4. Original shipping fees are non-refundable once an order has been dispatched, even if the item is returned.

2. How to Initiate a Return

To begin your return, please email cocomaariertw@gmail.com with the following details:
• Full Name
• Order Number (as seen in your confirmation email)
• Item(s) you wish to return
• Reason for return (optional but appreciated)
Our customer service team will respond with the next steps to be taken.


3. Return Shipping

3.1. Customers are responsible for the cost of return shipping. Please use a reliable courier service with tracking to ensure the item is safely received.
3.2. Returns must be initiated within 14 days of receiving your order. Items returned after this period may not be accepted.

4. Inspection and Approval

4.1. Once your return is received, it will undergo a standard quality inspection to ensure it meets the return conditions.
4.2. You will be notified by email once your return is approved or declined. Approved returns will be processed within the stated refund period.

5. Refunds

5.1. Refunds will be issued to the original method of payment used during purchase, if approved.
5.2. Please allow up to 10 working days for your refund to be processed and reflected on your account. Processing times may vary depending on your bank or payment provider.

6. Exchanges

At this time, Cocomaarie does not offer direct exchanges. Customers may return an item for a refund and place a new order for the preferred size or style.

7. Contact Information

For all return or order-related inquiries, please contact our team:

📩 Email: cocomaariertw@gmail.com or cocomaariertw@cocomaarie.com

8. Policy Updates

Cocomaarie reserves the right to amend or update this Returns Policy at any time. All changes will be effective immediately upon being published on our website.

By completing a purchase with Cocomaarie, you acknowledge that you have read, understood, and agreed to the terms of this 14-day Returns Policy.

You can always contact us for any return question at: cocomaariertw@cocomaarie.com